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About Us
We are an internet only shop specially created to source and supply
replacement remote controls. For any further information, please
use the contact form
Returns Policy
You have the right to cancel your order within 7 days from delivery.
You must notify us by phone of your intention to cancel within 7
days from delivery. After notification we will issue you a returns
notification number that you must quote on the paperwork when returning
the goods.
Goods must be returned exactly as they were received, as new and
saleable with all the correct packaging undamaged.
Goods must be returned to our Returns Department within 14 days
from authorisation. We are unable to accept returns of un-wanted
and non-faulty items after the 14 days.
Goods returned in as new condition with all the correct packaging
but with items missing will be refunded the full invoice price,
less the cost of the missing items.
Returns Procedure
Please contact the returns department (01252 512817) or email returns@replacement-remotes.co.uk
stating the reason for return. You will then be issued a returns
number which must be quoted on the paperwork or package you send
back to us. Delivery charges are at your expense.
Please make sure you have either a Certificate of posting (Free
From any post office) or send the order back recorded delivery.
We accept no responsibility for ltems lost in the post that have
been returned to us.
Please send your returned items to:
Returns department
Replacement Remotes Limited
The Old School Studios
Unit 6
40 Lynchford Road
Farnborough
Hampshire
GU14 6EF
Privacy Statement
We take your privacy rights as a customer extremely seriously. ANY
personal information collected is used solely by us and NO information
is passed to third parties.
Your Security when ordering online
When you place orders we use a secure server. The secure server
software (SSL) encrypts all information you input before it is sent
to us. Furthermore, as required by the UK Data Protection Legislation,
we follow strict security procedures in the storage and disclosure
of information which you have given us, to prevent unauthorised
access. Our security procedures mean that we may occasionally request
proof of identity before we are able to disclose sensitive information
to you.
All sensitive data such as credit card numbers is collected on
our secure server. Our server has been certified by Thawte
A Thawte certificate basically means that we are who we say we are.
In order for one to be isued, we must prove that we are the owners
of the business and reside where we say we do. Having this certificate
acts as a seal of trust. We DO NOT store any credit card numbers
on our servers.
Our payment gateway is supplied by bucks.net
who simply communicate with the card issuing bank to authorise payments.
Contrary to belief, Internet payments are an extremely safe way
of using your credit card especially when you consider that handing
over your card to a waiter in a restaurant could be far more risky
as you have no idea what happens whilst the card is in their possesion.
Also in many cases, credit card companies will cover you should
your card ever be used fraudulently.
Shipping
All items are covered by insurance whilst in transit to you. Items
are sent using the Royal mail, either first class post or special
delivery. Delivery times are in most cases 2-7 working days, but
in some cases first class post can take longer which is beyond our
control.
International orders are welcome.
Customer collections by prior arrangement only.
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