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About Us
We are an internet only shop specially created to source and supply
replacement remote controls. For any further information, please
use the contact form
Returns Policy
We operate a no quibble guarantee policy. If the remote does not
perform as you would wish, please send it back within 7 days with
a covering letter stating the reason for the return. Please make
sure that the remote is exactly as it was supplied.
Please note Remotes that are sent back damaged will not be refunded.
Remotes that are sent back with damaged packaging will incur a
30% restocking fee.
Goods must be returned exactly as they as they were received, as
new and in saleable condition with the correct packaging and totally
undamaged. We cannot accept returns after this 7 day period unless
there is a genuine fault with the item.
Goods must be returned to our Returns Department within 7 days
from authorisation. We are unable to accept returns of un-wanted
and non-faulty items after the 7days.
***PLEASE NOTE, ITEMS THAT ARE ORDERED IN ERROR WILL INCUR A
30% RESTOCKING FEE***
Returns Procedure
Please use the contact form to let
us know you wish to return the item and state the reason for return.
You will then be issued a returns number which must be quoted on
the paperwork or package you send back to us. Delivery charges are
at your expense.
Please ensure you return the goods by recorded delivery or similar;
we accept no responsibility for items that are lost in the post.
Please send your returned items to:
Returns department
Replacement Remotes Limited
The Warehouse
Prince of Wales Road
Kingsbridge
Devon
TQ7 1DY
Privacy Statement
We are committed to protecting your privacy. We will only use the
information that we collect about you lawfully (in accordance with
the Data Protection Act 1998). We collect information about you
for 2 reasons: firstly, to process your order and second, to provide
you with the best possible service. We will not e-mail you in the
future unless you have given us your consent. We will give you the
chance to refuse any marketing email from us or from another trader
in the future. The type of information we will collect about you
includes:
your name
address
phone number
email address
credit/debit card details
We will never collect sensitive information about you without your
explicit consent.
The information we hold will be accurate and up to date. You can
check the information that we hold about you by emailing us. If
you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in
accordance with our internal security policy and the law. If we
intend to transfer your information outside the EEA (European Economic
Area) we will always obtain your consent first. We may use technology
to track the patterns of behaviour of visitors to our site. This
can include using a "cookie" which would be stored on your browser.
You can usually modify your browser to prevent this happening. The
information collected in this way can be used to identify you unless
you modify your browser settings. If you have any questions/comments
about privacy, you should contact
us.
Your Security when ordering online
When you place orders we use a secure server. The secure server
software (SSL) encrypts all information you input before it is sent
to us. Furthermore, as required by the UK Data Protection Legislation,
we follow strict security procedures in the storage and disclosure
of information which you have given us, to prevent unauthorised
access. Our security procedures mean that we may occasionally request
proof of identity before we are able to disclose sensitive information
to you.
All sensitive data such as credit card numbers is collected on
our secure server. Our server has been certified by Thawte
A Thawte certificate basically means that we are who we say we are.
In order for one to be isued, we must prove that we are the owners
of the business and reside where we say we do. Having this certificate
acts as a seal of trust. We DO NOT store any credit card numbers
on our servers.
Our payment gateway is supplied by bucks.net
who simply communicate with the card issuing bank to authorise payments.
Contrary to belief, Internet payments are an extremely safe way
of using your credit card especially when you consider that handing
over your card to a waiter in a restaurant could be far more risky
as you have no idea what happens whilst the card is in their possesion.
Also in many cases, credit card companies will cover you should
your card ever be used fraudulently.
Shipping
All items are covered by insurance whilst in transit to you. Items
are sent using the Royal mail, either first class post or special
delivery. Delivery times are in most cases 2-7 working days, but
in some cases first class post can take longer which is beyond our
control.
International orders are welcome.
Customer collections by prior arrangement only.
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